Note to Professionals: Your office affects clients willingness to take your advice.
For professionals, their workspace becomes an invisible backdrop, a tool, that enables them to do their work. I invite clients to walk in to their workspace as if they were a client. Sit in the client's chair, see what the client sees. Each time, they are amazed by what they see and make changes to their space.
What follows is a selection of interviews of clients who have been to these offices.
"Dr. Gerlein's office is a retreat. When I get here with my 12-year old, I relax. He pops over to the cafe area of the waiting room to use one of the iPads. I get a coffee, while my 10-year old watches kid-friendly videos. The staff and the office are friendly."
"I thought Dr. D's office was a bit funky, but then I'm a strange guy. The masks, weird little items on the table, stuff on the floor, coupled with the rocking chair made me comfortable enough talk about my weird stuff."
"When I first entered this office, the new furniture, fancy wallpaper, and large flatscreen impressed me. I thought this is an upscale practice. That thought changed when I saw homemade notices taped sloppily to the glass that separated patients from staff. I felt I was in a poorly run government agency office; my confidence in the doctor I was to see dropped. I left the practice."
